
OrderingShipping & ReturnsWhy Morehome.com?Our Company
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ReturnsMorehome.com is the best place to buy products online. We stand behind our products and guarantee your satisfaction with every order. Morehome.com promises to deliver high-quality products, in excellent condition, to your door. If, for any reason, your shipment is not satisfactory, we will gladly replace it or accept a return of the merchandise. Please adhere to the following return policy: The following items may be returned for a refund:
PLEASE NOTE: Merchandise must be returned with all of its original packing. Need to setup a return? Click here to log into your account and setup your return online – 24/7! Note: Furniture products do not qualify for returns, Please see the Defective Furniture section for more information on defective or damaged furniture A 20% restocking fee will be charged on all returned merchandise, unless defective. We are not responsible for any labor costs, which occur as the result of the installation of wrong or defective parts. Exceptions
Some items Morehome.com sells are not available in our web catalog but can be purchased over the phone. If you purchase a special order item by contacting or calling our toll-free number it may not be returnable or may be subject to a higher restocking fee. When you call, a sales associate will notify you of any applicable return charges. If defective, you may only exchange these items for the same product. Please call our customer service number if you are uncertain about any part of this return policy or if you have unanswered questions. Defective FurnitureAll furniture ships directly from the manufacturer and thus is not eligible for non-defective return. If a product is damaged during shipment we will do our utmost to ensure that the problem is handled before it reaches you. If a product is delivered that is still damaged, please call us at (800) 470-1135 so we can set up a freight claim and get a re-shipment scheduled in a timely manner.
PLEASE NOTE: All fixtures must be inspected AT THE TIME OF DELIVERY. Upon conclusion of delivery, you will be required to sign a delivery receipt (commonly called a Bill of Lading) documenting that all fixtures have been received in good condition and to your satisfaction. If any items are missing , it must be noted on the delivery receipt. (Basic description of the fixture and product ID.) If any of the fixtures are damaged-in any way- those fixtures must also be noted on the delivery receipt, and delivery of those items must be refused. Please contact customer service immediately to report the damages.PLEASE NOTE THAT UPON SIGNING THE DELIVERY RECEIPT YOU ARE CONTRACTUALLY STATING THAT YOU ACCEPT THE PRODUCTS AS IS AND MORE HOME / IMPROVEMENT DIRECT WILL HAVE NO RE-COURSE WITH THE CARRIER SHOULD YOU LATER DISCOVER THE PRODUCTS DAMAGED OR MISSING, AND WILL NOT BE REQUIRED TO ISSUE A REFUND, REPAIR THE DAMAGE AND/OR REPLACE MISSING / LOST ITEMS.GeneralThere will be NO General Returns on Furniture, Rugs, Home Accents, Etc. purchased from MoreHome.com, unless a specific occasion is denoted by our friendly Customer Service Staff. If in the case that a special arrangement is made in which a general return is processed all original packaging must be present, the products must be in resalable condition, and the customer may be charged up to a 20% restocking fee. You may cancel items that have not been shipped yet. To cancel an order that has not yet shipped, please call our customer service department immediately. Once an item or an order has been shipped it cannot be canceled, and you will have to process a general return. Returns Via MailFollow the simple directions below to make your return by mail:
RefundsWe will do our best to process the return quickly. Please allow 14-21 days for processing. Refunds will be credited to the original purchasing credit card account number only. If you paid by check please allow an additional 14-21 days for delivery of check via USPS. We will notify you via e-mail of your refund once we have received and processed the returned item. Please note: we will refund shipping costs only if the return is a result of our error. Copyright © 2000-2009 Improvement Direct, Inc. All Rights Reserved. |
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© 2000-2009 Improvement Direct, Inc. All Rights Reserved.
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